At FoodMama, we strive to ensure that all our customers have a great experience with our food delivery service. However, if there are any issues with your order, we are here to assist. Please review our return and refund policy below.
1. Eligibility for Refunds
Refunds are available under the following conditions:
- Incorrect Orders: If you receive an incorrect food or the wrong order, please notify us within 30 minutes of delivery.
- Missing Items: If any item from your order is missing, please inform us within 30 minutes.
- Quality Issues: If there is an issue with the quality of the food (e.g., spoilage, contamination), please report it immediately with details and photographic evidence if possible.
2. Non-Refundable Items
We do not accept returns or offer refunds for:
- Change of Mind: If you change your mind after the order has been delivered.
- Late Deliveries: While we strive to deliver on time, we cannot offer refunds for delays caused by factors outside our control, such as traffic, weather, or other unforeseen circumstances.
- Special Promotions or Discounts: Items purchased with a promotion or discount are generally non-refundable unless an error or quality issue has occurred.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer service team at [insert contact email or phone number] within [insert time frame, e.g., 24 hours] of receiving your order.
- Provide your order number, details of the issue, and any supporting evidence (e.g., photographs).
- Our team will review your request and respond within [insert time frame, e.g., 2 business days].
4. Refund Process
If your refund request is approved:
- Refunds will be processed to the original payment method within 2 business days.
- If you paid by cash or an alternate method, we will offer store credit or arrange another form of reimbursement.
5. Exchanges
We do not offer exchanges for food products due to safety and hygiene concerns. However, if there is an issue with your order, we will work with you to provide a suitable resolution.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us:
FoodMama Online
Jatrabari, Dhaka
contact@foodmama.online