Welcome to FoodMama! By accessing and using our website, mobile app, and services, you agree to comply with the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree, you may not use our services.
2. Services Provided
FoodMama offers food delivery services through our website, phone call, and Text message. We reserve the right to modify or discontinue any aspect of our service at any time without prior notice.
3. Order Placement
Orders can be placed through our website, phone call, and Text message. All orders are subject to availability of menu items and delivery areas. Once an order is confirmed, you will receive a confirmation email or SMS with your order details. We reserve the right to cancel any order if it cannot be fulfilled for any reason, such as delivery restrictions or unavailable items.
4. Pricing and Payment
All prices are listed in [insert currency] and are inclusive of applicable taxes unless otherwise stated. Prices may change at any time, but changes will not affect orders that have already been confirmed.
Payments must be made through the available payment methods at checkout, which may include credit/debit cards, digital wallets, or cash on delivery. You agree to provide accurate and complete payment information when placing an order.
5. Delivery
We aim to deliver orders within the estimated delivery time, but we do not guarantee exact delivery times. Delivery times may vary based on factors such as traffic, weather, or distance.
If you are unavailable to receive your order, we will attempt to contact you. Failure to respond may result in your order being left at your delivery address, and FoodMama will not be responsible for any loss or damage. Delivery is limited to the areas specified on our website. We reserve the right to refuse delivery outside of these areas.
6. Cancellations and Modifications
You may cancel or modify your order within 10 minutes of placing it, as long as the order has not been prepared or dispatched. Once an order has been prepared or is out for delivery, it cannot be modified or canceled. We reserve the right to cancel any order and issue a refund if we are unable to fulfill it for any reason.
7. Refunds and Returns
Refunds are available under specific conditions, such as incorrect orders or quality issues. Please refer to our Return and Refund Policy for more details. Any refund requests must be made within 30 minutes of receiving your order.
8. Allergies and Special Dietary Requirements
It is your responsibility to inform us of any allergies or dietary restrictions when placing an order.
While we take precautions to accommodate dietary needs, we cannot guarantee that cross-contamination will not occur. By placing an order, you acknowledge this risk.
9. User Conduct
You agree to:
- Use our services for lawful purposes only.
- Not impersonate any other person or provide false information when placing an order.
- Not attempt to access or interfere with our website, mobile app, or services in a way that could harm our systems or other users.
10. Intellectual Property
All content on our website and mobile app, including text, images, logos, and trademarks, is the property of FoodMama and is protected by intellectual property laws. You may not use, reproduce, or distribute any of this content without our express permission.
11. Limitation of Liability
FoodMama is not liable for:
- Any indirect, incidental, or consequential damages arising from the use of our services.
- Delays or failures in delivery caused by circumstances beyond our control, such as traffic, weather, or technical issues.
- Any issues with food quality caused by third-party suppliers or unavoidable factors during delivery.
12. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes acceptance of the revised terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [insert governing jurisdiction]. Any disputes arising from these terms will be resolved in the courts of [insert jurisdiction].
14. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
FoodMama Online
Konapara, Jatrabari, Dhaka
contact@foodmama.online